How long do your pastries stay fresh?
Because we believe in the goodness and purity of every ingredient, we do not add preservatives to our pastries. As a result, they are best enjoyed immediately upon receipt.
How do I store your pastries?
If the pastries arrive at room temperature, they can be stored in an airtight container for up to 3 days. Cookies, breads, and brownies can be frozen, wrapped tightly in plastic for up to two months, and thawed at room temperature 2 hours before serving.
If the pastries arrive frozen, they should be stored in the freezer until use. Croissants and cinnamon rolls should be baked off within 5 days of receipt due to the life span of live yeast. Our Heavenly Cheesecake can be frozen, wrapped tightly in plastic for up to two months, and thawed in the refrigerator 24 hours before serving.
Are any of your pastries nut-free?
When nuts are an ingredient, it is indicated in the product description as well as the ingredient statement. While we do our absolute best to avoid cross-contamination, people with severe nut allergies should be aware that all our products are produced in a facility where nuts are present.
Do you have any gluten-free options?
We offer several gluten-free confections such as our All-Day Granola, Peanut Brittle, Toffee, and Marshmallows. While we do our absolute best to avoid cross-contamination, people with severe gluten allergies should be aware that all our products are produced in a facility where gluten is present.
Are your products kosher or halal?
We are not certified kosher or halal. However, we do not use any pork products in our bakery and all gelatin used is halal.
How do you ship my order?
We ship all orders via UPS. Depending on the service selected, your order will ship via Next Day Air (Early, Standard, or Saver), Second Day Air, or Ground service.
When will my order ship?
we ship mondays – thursdays, thursday shipments are only available for ups next day air early, next day air, or next day air saver. as our pastries are baked fresh daily, your order may take 1-3 business days to process and prepare before shipping and will not typically be shipped the same day that an order is placed.
if it is important that you receive your order by a specific date, please contact us at admin@mahzedahrbakery.com or 212-498-9810 between the hours of 8am and 3pm EST and we can assist you with specifying what date your pastries will ship. please note that once your order leaves the bakery the shipping carrier becomes responsible for the delivery, making it impossible for us to guarantee any specific delivery date. once your order ships, you will be provided with the tracking information to monitor your delivery from our door to yours.
all shipments are sent via ups. orders placed via our website will be shipped per the speed of shipping service selected by the customer (next day air early, next day air, next day air saver, second day air, and ground). certain products must ship overnight and are specified as such in their descriptions.
Do you ship overseas?
Our fresh pastries do not ship outside of the United States.
Can I ship anywhere in the United States?
Yes, we ship to all 50 states. All we need is a valid residential or business street address.
Can I include a personalized gift message in my order?
Yes, please respond to your confirmation email informing what you would like your note to read and we will be happy to include it with your gift.
Do you offer gift-wrapping?
Yes, for a small incremental cost we will wrap your gift with our signature satin ribbon and include a hand-written note. During the holidays, gift-wrapping also includes our signature holiday ornament.
How do I know my order has been processed?
You will receive (1) an email confirmation when your order is placed, and (2) an email when your package has shipped with the package’s tracking information.
Where will my package be delivered/left?
UPS drivers will only leave the package at a recipient’s door, or other secure location, if the driver believes it is safe to do so. For gifts, we highly recommend you notify the recipient of the gift’s arrival to ensure they are looking out for the delivery.
What if I don’t get my package?
First, we recommend checking the tracking information. If UPS says the package was delivered, then it was delivered. We are not responsible for loss of package by doormen, building receiving areas, concierge desks, or other potential misplacement of delivered packages. We cannot be responsible for theft or damage to packages left outdoors resulting from a delivery where no one is able to receive the package.
What if my package is returned to you?
If your package is returned to Mah-Ze-Dahr because of an incorrect address provided by the customer, we cannot send a new package or issue a refund. Unfortunately, you must place a new order. We cannot send replacements for a customer’s mistake. Refunds may not be given for shipping delays caused by inclement weather, package refusal, and/or incomplete or incorrect delivery address.
Is there a minimum purchase for corporate gifts?
There is no minimum purchase required.
Can you customize the gifts?
Yes, we can personalize your gifts in a myriad of ways. Our Corporate Gifting specialists will work with you personally to provide options. Please reach out to us for further information.
Can I include a gift message?
Yes, depending on your preference, hand-written notes, custom-printed cards or your own cards may be included in each gift.
What if I have many different people and multiple addresses?
No problem at all, we can accommodate most everyone on your list.
How do I place an order?
You can email us at admin@mahzedahrbakery.com or call at 212-498-9810, and our Corporate Gifting Specialists will assist you with any and all of your corporate gifting needs.
Can I select my delivery date?
Yes, you can. During peak holiday times, the earlier you place your order the more likely you can guarantee the delivery slot of your choice.
Do you offer discounts?
Based on the size of your total order, you may be eligible for discounts. Please note discounts are based on volume and determined on an order-by-order basis.
Can I place a preorder?
Yes, you can place a preorder for pickup or delivery for all of our locations, please select the location you would like to place your order from.
Can I place an order for today?
Yes, we partner with local services to offer pickup and delivery orders. Please visit our Locations page for details.
